Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@softstrength.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@softstrength.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@softstrength.com.au.

We want you to love your Soft Strength purchase. If you are not completely satisfied, we’re happy to offer returns in accordance with the policy below.

Returns

Change of mind items purchased within the last 14 days are eligible for a refund.

To be eligible for a return, items must:

Be unworn and unaltered
Have all original packaging attached
Be returned in their original condition

Refunds

Once your return has been received and inspected, your refund will be processed to the original form of payment.

Please note:

Original shipping/postage costs are non-refundable
Customers are responsible for the cost of returning items to us

Exchanges

If you would like to exchange an item:

The cost of shipping the product back to us will not be reimbursed
Shipping costs for exchanged items are at the customer’s expense

Order Cancellations

If you wish to cancel your order, please email us within 4 hours of placing your order and we will do our best to assist before your order has been processed or shipped.