All your questions asked about grip socks

Frequently asked questions

Ethics & Sustainability

Soft Strength is built with intention from design to production. The people who bring our pieces to life aren’t hidden behind the scenes; they’re an essential part of our journey. We partner with manufacturers who share our commitment to safe, fair, and responsible working environments.

Our socks are manufactured in Zhejiang, China, using premium organic cotton. We chose this manufacturing partner because of their ability to work with the recycled materials we require - including recycled elastane and recycled polyester, while maintaining the quality and durability we expect.

This allows us to reduce our environmental impact and produce socks that are made with care, both for the people who wear them and the planet.

Yes. Our socks are manufactured in a BSCI-audited facility, which means the factory meets internationally recognised standards for fair and safe working conditions, including fair hours, safe workplaces, and no child or forced labour.

We carefully choose our manufacturing partners to ensure they align with our values, so every pair of Soft Strength socks is made responsibly, with respect for both the people who make them and the planet.

Yes. Our packaging is designed with sustainability in mind. Our boxes and product tags are made from responsibly sourced paper, while our courier bags are made from recycled plastic, reducing waste and helping to keep materials in circulation.

We aim to minimise environmental impact at every stage, so from delivery to unboxing, your Soft Strength purchase is kinder to the planet.

Yes. We use certified materials to help reduce our environmental impact. Our socks are made with GOTS-certified organic cotton, combined with GRS-certified recycled polyester and recycled elastane.

All materials are also OEKO-TEX® Standard 100 certified, meaning they’ve been independently tested to ensure they’re free from harmful substances and safe for skin contact.

While no material is completely impact-free, we prioritise internationally recognised certifications and responsible sourcing to make more considered choices for both the planet and the people who wear our socks.

Aftercare

We recommend washing your socks inside out on a cold, gentle cycle. This helps protect the fibres, colours, and any special details while keeping them fresh.

For best results, air-dry your socks. If you do use a dryer, choose a low-heat setting. High heat can weaken elastic fibres over time and reduce the sock’s lifespan.

We suggest avoiding fabric softeners. They can coat the fibres and reduce breathability and stretch over time. A gentle detergent is all you need.

Wash cold and inside out
Avoid bleach and harsh detergents
Skip high heat
Lay flat or hang to dry

Following these steps helps maintain shape, softness, and grip.

With proper care, your socks are designed to last through many wears and washes. Taking a little extra care goes a long way 💗

Orders & Shipping

We ship to Australia, and throughout the European Union including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. We also deliver to New Zealand, the United Kingdom, and across Canada and the United States.

Soft Strength is not responsible for any duties, import fees or charges associated with importing goods into your country.

Please note:* All EU orders are subject to taxes (VAT) and fees.

Delivery times depend on your location and the shipping method selected at checkout.

For orders shipped via Australia Post Regular Post, delivery typically takes 2-6 business days for metro areas and up to 10 business days for regional and remote locations. Express Post orders generally arrive within 1-2 business days for metro areas and 2-4 business days for regional areas.

Please note that these are estimated timeframes and actual delivery times may vary. You'll receive tracking information once your order has been dispatched so you can monitor its progress.

We have a 2 business day handling time.

Yes we do!

You will receive a tracking number along with the courier company used for your order. To track your delivery, please visit the corresponding courier company's website and enter your tracking number to see the latest updates on your shipment's progress.

If you'd like to cancel your order after placing it, please email us at hellosoftstrength@gmail.com within 2 hours of your order to have it cancelled. We cannot modify orders. If you have ordered the wrong item, please cancel your order and order the correct item or alternatively wait for your socks to arrive and return them to us unused.

Returns & Exchanges

Items purchased in the last 14 days can be returned for a refund.

They must be unworn and unaltered. With the packaging still attached. Postage is not refundable.

Our refunds are processed to the original form of payment.

For exchanges the cost of shipping the product back to us will not be reimbursed. Shipping of the exchanged items is at the customer's expense.

Please use the sizing chart and measure your feet if unsure about your sizing. If you have tried on the socks and require different sizing, please get in touch with us at hellosoftstrength@gmail.com for an exchange.

If this occurs, please take a photo of the items damaged or faulty and email it to us at hellosoftstrength@gmail.com.au and we can discuss further solutions.

You will have 14 days from delivery date to return your order. We will not cover the postage cost of your return.

Country/Region

Country/Region

Frequently asked questions